If you are purchasing as a consumer, you have the right to cancel your order at any time and for any reason (or no reason) before the goods are dispatched and, in most cases, within 14 days beginning on the day after you (or a person nominated by you) receive the goods.
To exercise your right to cancel, you must notify us by a clear statement (for example, by email, post or telephone) before the cancellation period expires.
This cancellation right does not apply to goods that are made to your specifications or are clearly personalised, including bespoke products such as made-to-measure Palisade Gates.
Unless the goods are faulty, defective or incorrectly supplied, you are responsible for the cost of returning the goods to us. If you would like us to arrange collection, please contact us on 01283 688252. Any collection arranged by us may be subject to a reasonable collection charge, which will be confirmed in advance.
You should return the goods without undue delay and, in any event, within 14 days of notifying us that you wish to cancel.
You may inspect the goods as you would in a retail store. However, if the goods have been handled beyond what is reasonably necessary to establish their nature, characteristics or functioning, we may make a deduction from your refund to reflect any reduction in their value.
Once we have received the returned goods (or satisfactory evidence that they have been returned), we will process your refund within 14 days. Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
Nothing in this policy affects your statutory rights in relation to goods that are faulty, not as described or not of satisfactory quality under the Consumer Rights Act 2015.