First Fence Launches New Live Order Tracking Service
The new service allows customers to quickly check their order status and access live delivery tracking using their order number and delivery postcode.
Designed to make the delivery process simpler and more transparent, the new portal gives customers access to the information they need without having to contact the First Fence team for routine delivery updates.
Track Orders and Deliveries in Real Time
Through the new tracking portal, customers can:
- Check their order status and track deliveries
- Access live delivery tracking where available
- Find the relevant depot contact details for late or failed deliveries
- Contact the First Fence Sales team to discuss delivery upgrades, where applicable
For courier deliveries, customers will be directed through to the relevant courier's own tracking page. Supplier-direct deliveries are also covered by the new First Fence portal, helping customers keep track of their orders regardless of how they are fulfilled.
Easy Access to Order Tracking
Customers will be able to access the tracking portal from a range of communications throughout the order journey, including:
- Order confirmations
- Paid invoice receipts
- Delivery confirmations sent the evening before delivery
- ETA text messages sent on the morning of delivery
- Website order confirmations
First Fence is also making tracking even easier by adding a “Track My Order” button directly to the First Fence homepage.
Improving the Customer Delivery Experience
The new tracking service is part of First Fence's ongoing focus on improving the customer experience and making order information easier to access.
By providing customers with greater visibility of their delivery status and live tracking information, the portal is designed to give customers more control over their orders while helping to reduce routine delivery enquiries across First Fence's teams.
The new customer delivery tracking portal is now live and available to First Fence customers.
Customers can access the service through the tracking links provided throughout their order communications or via the “Track My Order” button on the First Fence website.
Contact Us
If you have any questions, please reach out to First Fence by:
- Phone on 01283 512 111
- Email at sales@firstfence.co.uk
- Live chat on our website
