First Fence Achieves Gold Feefo Award
Achieving Gold in Feefo’s Trusted Service Award, Demonstrating our Commitment to Excellent Customer Service.
A Massive Thank You
“We are thrilled to have won the Gold Feefo Trusted Service Award! This achievement is a testament to the hard work and dedication of our entire team, from sales and customer service to our drivers, pickers, and depot operations. At First Fence, we put our customers at the heart of everything we do, and this recognition highlights our enthusiasm and commitment to delivering exceptional service. A heartfelt thank you to the people who matter most – you – for making this possible!” Phil Badman- Operations Manager at First Fence Ltd
What is The Feefo Award?
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing reviews and providing insight into trends, needs and habits.
Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2024 and December 31st 2024, with a Feefo service rating of between 4.5 and 5.
A Message From Feefo Ceo
“During these economically challenging times, it's inspiring to see companies like First Fence consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.” Tony Wheble - Feefo Ceo
