Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a businesses’ dedication to providing outstanding customer service by analysing feedback from real customers.
Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between 1st January 2023 and 31st December 2023, with a Feefo service rating of between 4.5 and 5.
Vinny Kotecha, Director at First Fence, commented, “We’re so excited to receive the Gold Trusted Service Award from Feefo. Providing our customers with the best possible customer service is our priority. So, the fact this award is based on feedback from real customers gives us confidence that we are providing an exceptional level of service. The award reflects how hard our staff work to listen to our customers and keep them happy.”
“Congratulations to First Fence on winning this year’s award, with customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer,” commented Tony Wheble, CEO at Feefo.
“The Trusted Service Awards have always been about recognising companies, like First Fence, that go above and beyond the norm to deliver a great service and receive great feedback and delighted customers in return. I look forward to seeing what First Fence achieves next year.”
“We have been using First fence for some years now and they have become one of our most stable suppliers, on point deliveries and complete understanding of our requirements every time. In business it is imperative for us to have excellent relationships with our suppliers because ultimately our customers expect the best, first fence have always made it a simple and expert experience. Fully knowledgeable staff from all areas of the business a pure ethos of customer service at the highest level. First fence for us feel like a highly valued member of our own team. 10/10”
“First Fence are a really great company to deal with. They telephoned the day before to check access and routes to our location. They then called on the day to give us a 1 hour warning that they were on the way to make sure we were here and ready to offload our items. The driver was really friendly and helpful and it was so nice to deal with him and the people on the telephone. Great service.”
“Reliable, available and contactable. Great and helpful service as always, reasonable price significantly improved by the availability of everything I need, every time I place an order. Totally reasonable rates for delivery and truly excellent communication.”