New ISO Accreditation Awarded to First Fence
ISO: Accreditations Blog
As a business, First Fence take great pride in our company’s commitment ensuring we maintain the highest possible fencing standards in all aspects of the business; from our quotations right through to our instillation. To ensure we are at the forefront of the fencing industry, we work hard to ensure that we run a highly organised and efficient operation and this has been recognised as we are pleased to announce that we have achieved five certifications from the internationally recognised ISO 9001:2015 to ISO 14001:2015, ISO 45001:2018, ISO 27001:2013 and ISO 22301:2018 Management Standards with ISO Quality Services Limited.
The ISO:9001 is a quality management system that can be adopted to any type of organisation. The system is focused towards the meeting of customer requirements and enhancing of customer satisfaction.
What did we have to do to obtain it?
To obtain the ISO:9001 accreditations there is an ongoing audit process which consists of a two-day audit attended to by a member of our staff, by an external ISO auditor via teams due to COVID restrictions- during which all our systems were reviewed and all supporting evidence. Additionally, all the data had to be sent two working days before the audit – this entailed sending 56 files and an additional 17 during the audit. Once all the evidence is approved you are awarded the accreditations. There is then a follow up conference call – 23rd February with the auditing company and you are audited every 12 months to ensure the standard is being upheld.
How long did it take take to get it?
It is a continual improvement journey throughout First Fence we are constantly building upon our previous work to ensure quality is maintained throughout all aspects of the business.
What has the company had to change to secure it?
Create a culture based on improvement, communication, and dedication. We are constantly measuring customer satisfaction, process conformance and effectiveness and process performance to ensure we can continue to grow and improve ourselves and our practises.
What difference will it make?
The business will continue to grow in all aspects and it will ensure we have a DNA based on continual improvement, thus ensuring our current and future customers have confidence in our abilities.
What does ISO 9001:2015 mean?
We have been accredited ISO 9001:2015 for Quality Management System which is a systematic and driven approach to managing the business. The idea behind this certification is designed to support the company to ensure that standards are met and we exceed the needs of our customers. A consistent level of quality and satisfaction should be delivered at all times.
How will this benefit the customer?
We will be following guidelines to ensure that we are providing steady, reliable and fit to purpose solutions. Taking into consideration customer feedback and acting upon this, we will continue to improve our customer / supplier relationship. When an issue occurs, we will guarantee that any concerns raised are identified and resolved promptly.
What does the ISO 14001:2015 mean?
Being awarded ISO 14001:2015 in Environmental Management System allows us to control different aspects of the business which have a significant impact on the environment. Using this system has been proved to highlight the importance of environmental responsibilities, including both legal and regulatory accountabilities. We must be able to manage and control any risks that occur.
How will this benefit the customer?
If customers and suppliers have any interest in environmental performance, we can reassure them that they are working with a company which promotes a shared environmental ethos. This will also show that we will continue to maintain our forward thinking and be environmentally aware of our social responsibility.
What does ISO 45001:2018 mean?
This ISO 45001:2018 in Health and Safety Management System enables us to control and monitor risks that can arise during day-to-day activities within the company. This award will enable us to be pro-active rather than re-active and will help to protect the health and welfare of the workforce.
How will this benefit the customer?
Completing onsite risk and hazard assessments ensure customers that our products and services are delivered within legal requirements. Raised awareness of health and safety codes of practice is promoted throughout the supply chain.
What does ISO 27001:2013 mean?
To secure the company's confidential information, we have been awarded the Information Security Management System which enables us to manage any potential security risks to files. By having this system in place, sensitive corporate information can be efficiently managed by identifying vulnerabilities and protecting them against potential threats.
How will this benefit the customer?
Working with a trustworthy provider helps maintain the company s own integrity to the safeguarding of its data. Installing confidence further down the supply chain will result in stronger customer / supplier relationships.
What does ISO 22301:2018 mean?
If any serious incident occurs, the ISO 22301:2018 will offer our company the ability to continue operating regardless of the seriousness of the incident. This is becoming increasingly important to businesses. By having a business continuity management system, it will lead to greater competitiveness and decrease the amount of down time a business will have if the unexpected arises. The ISO 22301 also covers the requirements for a robust business continuity management system, this will allow the company to minimise risks associated with disruptions and ensures control is always maintained.
How will this benefit the customer?
Increases our ability to deliver service in adverse conditions. Reduces the amount of potential down time, - i.e., reducing risk in the supply chain. Issues are identified and preventative actions are put in place to avoid disruptions.
