First Fence Awarded The Feefo Trusted Service Award

Trusted Customer Service from First Fence

We are immensely proud to announce that we have been awarded the Trusted Service Award by Feefo.

This award stems from independent customer feedback that we have received, which is why the award is so important to us. Due to the extremely positive feedback we have received over a short period of time, it has enabled us to not only gain this recognition but also reflect on how our service is benefiting customers in the long run.

How Feefo helps us

Feefo as a brand strives to ensure that customers around the UK. Meaning that only the businesses providing the best possible service and customer experience are awarded this honour. Many brands across the UK use Feefo so they can monitor their customers' experiences by viewing the customers' ratings and comments. Seeing the ratings and comments is not only Helpful to see positive feedback, but also any improvement that we may need to make. If our service levels are falling below par, we can use Feefo's rating system to monitor this and adapt appropriately.

What this award means to us

We strive for excellent customer service, so to receive this accolade it is a real honour. Over the years, we have improved our services in order to be able to accommodate modern needs. For example, we offer same day and next day delivery to a wide variety of UK locations, having opened numerous warehouses across the country to accommodate this. We also have a 24-hour sales line with our lines open 24/7, as well as fax and email options. We do this to keep a constant point of contact for the customer should they have any pressing enquiries about a product or order.

Of course, we would be more than happy to discuss any queries regarding our services. Therefore, if you wish to do so, please don't hesitate to contact us.