Consumers have the right to cancel an order within 7 days of order, or
within 7 days of receipt of the goods, whichever is longer. There is no
right of return on any custom made product (for example Palisade Gates).
All returns and order cancellations require the original products to be
returned to us at the expense of the consumer. Collection is available
by mutual agreement by contacting us on 01283 512 111.
On the return of items, we will inspect them to ensure they are returned
to us in the same condition as they were sent out and will refund the
amount due within 30 working days.
Any defects will be notified to you in writing to your email address.
All refund requests are required to be sent in writing to the contact
As a Business Customer, you have the right to cancel your purchase
within two days of receipt of order; however we reserve the right to
charge you restocking and/or cancellation fees as per the full Terms and
When you have had receipt of your order for more than two days, we do
not offer returns on non-faulty items. In some circumstances we may
accept a return. Where a product is incorrect, damaged or faulty, you
are entitled to a replacement. Please contact us to discuss. In any
case, all returns will be at the expense of the customer.
First Fence Limited
01283 512 111
Vat No: GB 985368854