Client: Mr Mcpherson

Project: Security Bollards

Background and context

Scope:

Following a spate of burglaries and car thefts in the area, the customer wanted added security to their entrance

Project scope: 

This was an urgent requirement for the customer following a large amount of local car thefts and burglaries in the run up to Christmas. The customer wanted to secure his vehicles and offer a visible deterrent to thieves. 

What industry is it? 

This project was for a residential home owner and their property. However, our range of bollards includes residential, commercial and even PAS 68 terror-related options. 

Initial challenges? 

The client required a speedy turnaround as he wanted to secure his entrance and property as fast as possible. Luckily, we keep stock of these products and were able to supply within a couple of days of the order being placed. 

Objectives

Project benchmarks:

We were contacted on the 11th December initially, with a requirement for the goods to be delivered in time for Christmas. The order was placed on the 18th December and goods were delivered within 3 working days. 

Time frame:

The customer required the goods within 2 weeks of making the initial enquiry. 

Limitations:

As it was for the customer's own property, there weren't any specific limitations. 

Key challenges:

When installing an automatic bollard, it is crucial to get the drainage right as you don't want the product to be sitting in water for long periods. Luckily the installation manual clearly identifies the requirements and is easy to follow for the installer. 

Approach and Strategy

How did we approach this:

Our specialist automation team dealt with the initial enquiry, finding out the customer's exact needs and offering a suitable solution that ticked all the right boxes. This was then followed by our distribution centre ensuring the goods were shipped and delivered in time. 

Any bespoke requirements?

No bespoke requirements, just ensuring we had stock, especially due to the time of year and the speedy turnaround required. 

Who was responsible?

The initial enquiry was received via our partner website www.bollardcentre.co.uk and then dealt with by our specialist automation team here at First Fence. 

Key resources: 

As we had these products in stock, it was simply a case of arranging delivery. Luckily, First Fence has a fleet of over 100 delivery vehicles for all our different products so we were able to manage this order from start to finish.

Solution

What did we supply?

We supplied our customer with a Benito H6006 single bollard kit. This comes with a stainless steel automatic bollard, a control panel and a transmitter for operating the bollard. These bollards also come with a reflective strip and red/green crown lights for night time visibility. Additional accessories are available, but were not required on this job. 

Expectations: 

The client wanted to get this supplied and installed ASAP to give his home additional security. The goods were installed over the festive period and the customer has a fully operation bollard kit in place at his home, securing his vehicles. 

Lessons learnt?

It was great that we had stock and were able to supply the goods within the customer's timeframe. These only issue was when the installer needed some technical help with wiring into the control panel, unfortunately with it being between Christmas and New Year we were closed. However, 1st thing on Thursday 3rd Jan when we opened up again this was quickly resolved and support given as needed. 

Client satisfaction:

“The bollard is installed and working brilliantly. There has been lots of interest from many of our neighbours too so I have passed on your company details. There have been loads of cars stolen round here recently but now I have great peace of mind that ours won't be joining that list.”

The project Results

What we supplied