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About us
What makes us different to the rest
At First Fence, customer service is our passion and driving force. We use our 'can do' attitude to always go that one step beyond to exceed the expectations of our customers.
6 Locations
We operate from six depots nationwide for fast and convenient delivery and collection services.
100+ Deliveries Daily
On average we deliver over 100 orders daily nationwide!
40+ Vehicles
We have a range of over 40 vehicles of different sizes from Flat Beds to Artics and Moffet Forklifts.
Trusted Service Award 2021 Trusted Service Award 2021 Trusted Service Award 2020 Trusted Service Award 2019
Our mission
Our mission is to provide the best possible service to each and every one of our customers. We strive to make ordering fencing for any job, big or small, as quick and simple as possible with an efficient and friendly delivery service to get your items to you on time. By hiring the best possible candidates, we provide an excellent level of training to each of our staff and providing them with the skills to give superb service, every time.
Our values
Commitment - We are 100% committed to providing our customers with friendly, helpful and superb customer service. We are also committed to supplying fencing and accessories of the highest quality which are available at the best possible prices.
Communication - Communication to us is incredibly important. We utilise a broad range of digital communication systems, allowing us to communicate between depots and departments quickly and efficiently. We also have a range of communication channels for customers to get in touch with us 24 hours a day.
Team Work - Here at First Fence, team work is of the utmost importance. We strive to create and maintain great relationships between staff and depots to create a fantastic work environment where our staff work together to provide an extraordinary service.
Education and Training - Education and training is highly important, so we make sure to provide our staff with extensive training. This not only means that our team can assist with any queries that you may have, but also makes sure that your order is delivered and offloaded safely and professionally.
Where it all started
First Fence was established in 2010 and has gone from strength to strength, becoming one of the front runners in the UK Fencing Industry. To enable greater manufacturing facilities with a large office space, our Head Office in Swadlincote, South Derbyshire was formed. With further success came the development of our Regional Depots in Bristol, Tipton, Glasgow and more recently, Essex, with plans for a site in Nottingham to open in 2022. All of our depots offer vast stock holding and great transport links, therefore minimising the travelling distance to deliveries. This teamed with our efficient vehicles and route planning software help to ensure we are operating an efficient delivery service and continuing to grow as a company.
It's the team who make it happen
From an initial call through to our reception team, through to delivery by one of our helpful and friendly drivers, it's our team which makes First Fence the company that our customers return to again and again. Each member of our team plays a vital role in making sure that you receive the best possible customer service and the highest quality fencing and accessories all at the most competitive prices.
Check out our team
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